Privacy policy

📍 PRIVACY POLICY

Last updated: September 30, 2025

This Privacy Policy explains how LoveAid ("we", "our") collects, uses, and protects your personal data when you use loveaid.eu or otherwise interact with us.

By using our services, you agree to this Privacy Policy. Please read it carefully.

🔁 Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on our website.

📥 What We Collect and Why

Personal data you provide directly:

Name, email address, shipping and billing address, phone number
Order and payment details
Messages sent to customer support

Automatically collected data:

IP address, device and browser type, browsing activity
Cookies and related technologies (e.g., Shopify analytics)

Data from / shared with service providers:

Shopify – store platform, hosting, checkout and analytics
Shopify Payments – card and wallet payment processing (Apple Pay, Google Pay, Shop Pay)
Montonio Finance – bank payments in EE/LV/LT/FI (shown only in supported countries)
Parcely – shipping selection and logistics integrations (e.g., pickup points, couriers)
Carriers & fulfilment partners – to deliver your order (incl. our EU dropship partner for Spain/Portugal)

We use this data to:

Fulfill, ship and track your order
Communicate with you, including promotional emails (with your consent)
Improve website functionality and user experience
Prevent fraud and ensure security

🔐 How We Protect Your Data

Your data is stored in secure systems (e.g., Shopify, Shopify Payments, Montonio, Parcely).
We do not sell or share your data for third-party marketing.
Access is limited to personnel and providers who need it to operate our services.