Terms of sale

loveaid.eu Terms of Sale

The owner of the online store loveaid.eu (hereinafter the Online Store) is MSSM Enterprises OÜ, registry code 16067319, located at Poi tee 5, Suurupi.

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the Online Store. The prices of the products sold in the Online Store are indicated next to the products.

A fee for delivering the goods is added to the price. The delivery fee depends on the buyer's location and the method of delivery. The delivery fee is displayed to the buyer when placing an order. Information about the goods is provided in the Online Store directly next to the goods.

Placing an order

To order goods, you must add the desired products to the shopping cart.

To place an order, you must fill in the required data fields and select the appropriate method of delivery of the products.

The amount of the fee is then displayed on the screen, which can be paid via a bank link or using another payment solution.

The contract shall enter into force upon receipt of the amount due to the Online Store's bank account.

If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will generally be refunded within 1-2 business days. Depending on the payment method, receipt may take up to 7 business days.

Delivery

The goods will be sent to the following countries: Estonia, Finland

The buyer will bear the shipping costs of the goods and the corresponding price information is displayed next to the shipping method.

The Online Store will dispatch the goods for stock products no later than the following business day and the arrival depends on the selected transport service and its possible delivery time and the availability of parcel machines.

After the sales contract enters into force (payment of the invoice by the Customer), loveaid.eu will complete the order and hand it over to our logistics partners for delivery.

The delivery deadlines shown on the loveaid.eu website are valid from the moment of payment of the invoice.

The Customer is obliged to inform loveaid.eu immediately before the goods are delivered of any change in the destination.

The accuracy and correctness of the data provided in the order determines the avoidance of delays and misunderstandings during the delivery of the goods. loveaid.eu is not responsible for delays in the delivery of products and any misunderstandings that arise if the delay or misunderstanding is due to the inaccuracy of the data provided by the Customer when placing the order or if the delay is caused by the partner company providing the transport service.

Right of return

In accordance with Section 56(1) of the Estonian Transport Act, the Customer has the right to withdraw from the contract within 14 days of receiving the goods.

The returned goods must be unused, undamaged and in the original packaging.

The customer shall bear the costs of returning the goods, unless the reason for the return is non-compliance with the order or defective goods.

To return the goods, a free-form return application must be submitted to the e-mail address contact@loveaid.eu within 14 days of receiving the goods. The return application must include the Customer's name, product name and invoice or order number.

The Customer will be reimbursed for the returned goods immediately, but no later than 14 days after receipt of the withdrawal application. In addition to the cost of the returned goods, the costs of delivering the goods will also be refunded.

loveaid.eu has the right to withdraw from the sales contract concluded through the e-shop and not to provide the service or not to deliver the ordered goods in the following cases:

The goods are out of stock

The price or characteristics of the goods are incorrectly displayed in the e-shop due to a system error in the e-shop.
Procedure for submitting claims

According to the Law of Obligations Act, the Customer has the right to submit claims for non-compliance of the contract terms and conditions that have become apparent in the product within 2 years from the date of receipt of the goods. In the case of a defect that has arisen within the first six months, it is assumed that it existed at the time of purchase and the nature of the defect must be determined by the seller.

In the event of a defect in the product, the Customer undertakes to notify hotlips.ee of the problem by e-mail to contact@loveaid.eu and provide the following information: name, contact details and product defect. The corresponding application must be sent no later than 2 months after the defect is discovered.

loveaid.eu is not liable for:

Damage to the product caused by the Customer's fault or negligence

Defects that have arisen as a result of improper use of the product

Natural physical wear and tear of the product during normal use.
Liability and force majeure

loveaid.eu is liable to the Customer and the Customer is liable to loveaid.eu for damage caused to the other party by violation of these terms and conditions in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.

loveaid.eu is not liable for damage caused to the Customer or for delay in delivery of the product if the damage or delay in delivery of the product is due to a circumstance that loveaid.eu could not have influenced and foreseen.

Privacy

By using the loveaid.eu website, the Customer gives clear and informed consent to loveaid.eu to process their personal data.

loveaid.eu uses the information provided by the Customer only to fulfill the Customer's purchase order and does not disclose it to third parties (except for payment processors and transport service providers).

Disputes and other conditions

The parties shall resolve any disagreements and disputes arising from the fulfillment of these conditions primarily through negotiations. If disputes arising from the Agreement cannot be resolved through negotiations between the parties, the Customer shall have the right to apply to the Consumer Protection Board or the Court to protect his rights. loveaid.eu shall have the right to apply to the Court to protect his rights.