Refund policy
Right of return
According to Section 56(1) of the Estonian Consumer Protection Act, the customer has the right to withdraw from the contract within 14 days of receiving the goods.
The returned goods must be unused, undamaged and in the original packaging.
The customer is responsible for the return of the goods, unless the reason for the return is non-conformity with the order or defective goods.
To return the goods, a free-form return application must be submitted to the e-mail address contact@loveaid.eu within 14 days of receiving the goods. The return application must include the Customer's name, product name and invoice or order number.
The Customer will be reimbursed for the returned goods immediately, but no later than 14 days after receiving the withdrawal application. In addition to the cost of the returned goods, the costs of delivering the goods will also be refunded.
loveaid.eu has the right to withdraw from the sales contract concluded through the online store and not to provide the service or not to deliver the ordered goods in the following cases:
The goods are out of stock
The price or characteristics of the goods are displayed incorrectly in the online store due to a system error in the online store.
According to Section 56(1) of the Estonian Consumer Protection Act, the customer has the right to withdraw from the contract within 14 days of receiving the goods.
The returned goods must be unused, undamaged and in the original packaging.
The customer is responsible for the return of the goods, unless the reason for the return is non-conformity with the order or defective goods.
To return the goods, a free-form return application must be submitted to the e-mail address contact@loveaid.eu within 14 days of receiving the goods. The return application must include the Customer's name, product name and invoice or order number.
The Customer will be reimbursed for the returned goods immediately, but no later than 14 days after receiving the withdrawal application. In addition to the cost of the returned goods, the costs of delivering the goods will also be refunded.
loveaid.eu has the right to withdraw from the sales contract concluded through the online store and not to provide the service or not to deliver the ordered goods in the following cases:
The goods are out of stock
The price or characteristics of the goods are displayed incorrectly in the online store due to a system error in the online store.
